About conflicts in a team, which of the following is correct?
A. Conflict is bad and should be avoided.
B. Conflict is caused by team members not understanding each other
C. All conflicts can be resolved to everyone’s satisfaction
D. The goal of managing team conflicts is to develop integrative agreements in which both sides benefit.
Answer: D
Teams often do not handle conflicts well. Many equate managing conflicts to avoiding or ignoring them (defensive avoidance), or to just accept what the leader or the most aggressive person says so as to avoid conflict. A to C are common misconceptions.
Reference
Daniel Levi. Group Dynamics for Teams, 2001 by Sage Publications, Inc.